Frequently Asked Questions

Everything you need to know about shopping at Maple Store.

What is the standard shipping time for electronic orders?

We typically process orders within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Do your products come with a manufacturer warranty?

Yes, all electronics sold at Maple Store come with a minimum 1-year manufacturer warranty. We also offer extended MapleCare protection plans for extra peace of mind.

What is your return policy for opened devices?

You can return devices within 30 days of purchase. Please ensure the item is in its original packaging with all accessories included. A restocking fee may apply to opened items.

Are the gadgets sold on Maple Store authentic?

Absolutely. We are an authorized retailer for all brands listed on our site, ensuring you receive 100% genuine products with valid serial numbers.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

How can I track my package after it ships?

Once your order is dispatched, you will receive an email with a tracking number and a link to our tracking portal to monitor your shipment in real-time.